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Privacy Policy

Privacy

"AFS” “we”, “our”, and “us” means Australian Financial Services Limited and their Advisers.
National Privacy Principles

AFS is bound by the National Privacy Principles.
What type of information does AFS hold?

The type of information we hold varies depending on the type of product or service we provide to you. For example, AFS will hold different information about you if you have a life insurance policy than we will hold if you have a managed investment.

In general, AFS may hold the following personal information:

  • name and address
  • date of birth
  • contact details, which may include your telephone number
  • your gender

AFS may also hold the following information about you:

  • occupation
  • tax file number, where you have given it to us
  • health information (for some types of insurance)
  • information relevant to your financial situation, for example where we have prepared a financial plan for you
  • insurance claim information, where this is relevant
  • your employer's name and address
  • your salary
  • the names and addresses of your dependants or beneficiaries other information that you have given us

How does AFS use this information?

We use this information to provide recommendations to you relating to financial products or services. The types of financial products or services AFS recommends are, in general:

    * life insurance products, such as insurance for your life,
    * permanent disability and income replacement investment products and services such as managed investment funds and investor directed portfolio services
    * superannuation products, such as superannuation funds, investments for superannuation funds and investment insurance policies
    * investments in direct equities

We may also use the information to send you material about other financial products or services. If you do not want to receive this type of material, tell us and we will stop. Our contact details are set out below.
Does AFS usually share information with other companies?

AFS does not usually share information with anyone else other than its internal staff and advisers on a restricted basis. It does share information as required by law eg. the ATO, Centrelink.

We do not sell mailing lists.
How does AFS handle a request for access to personal information?

Under the National Privacy Principles you are generally entitled to access the information we hold about you. Where you are entitled to access, the time we require to give you access will depend on the type of information requested. If we can, we will answer your question immediately. We will also try to answer you in the same way that you ask, for example, if you telephone to ask for the information we will, if practicable, give you that information over the telephone. We will generally respond to a written request in writing.

Sometimes, we will ask that you put your request in writing, for example, where you want copies of material or access to older information or files which are not current or it is necessary for us to retain a record of your request.

We may also ask you to identify yourself to our satisfaction.

In some circumstances, we may charge a fee for giving you access, which will vary but will be based on our costs (internal and external) in locating the information and the form of access you require. If we propose to charge a fee for giving access, we will give you an estimate of the fee so you can confirm that you still want us to give you access to the information. We do not impose any charge for lodging a request for access.

If we are entitled under the National Privacy Principles to refuse to give you access, we will tell you and provide reasons.
What if some of the information AFS holds is wrong?

Please tell us. We want our records to be accurate, complete and up to date. Unless we disagree with you about the accuracy or completeness of a record, we will generally correct it on request, (or suggest alternative arrangements for updating our records). If we disagree with you, we will give you our reasons.
How do I make further enquiries or complain about a breach of privacy?

If you require more information about the way AFS manages personal information or wish to make a complaint about a breach of your privacy, please contact AFS (see below for details) and ask to speak to the AFS Professional Standards Manager, who is responsible for privacy issues.
How can I contact AFS?

Call Us
Compliance Manager
(03) 8320 1500
Email Us
queries@afs.au.com
Write to Us
The Compliance Manager
Australian Financial Services Limited
PO Box 630, Collins Street West PO
Melbourne Victoria 8007
Changes to this Privacy Policy

We reserve the right to review and amend this Privacy Policy from time to time and to notify you by posting an updated version on our website at www.austfinservices.com.au ©Copyright 2006-2007 Australian Financial Services Limited